The team at www.jewellerysolutions.co.nz and Christies Palmerston North hope your purchase has exceeded expectations. However, if you would prefer an exchange or refund, you may return your item within 30 days of its shipment.

Exchanges
Exchanges are simple. You can return your purchase within 30 days of shipment. To exchange it for another selection we will simply credit or charge the difference.

Faulty Goods
Where the Products are faulty or damaged we can either:

· Replace the Products
· Repair the product under the manufacturers guarantee
· Give you a full refund

Return Procedure.
Wrap the Product securely along with all packaging and accessories and return it to us together with the invoice, which accompanied the Products to:

Christies Palmerston North
Shop 31
The Plaza
Church Street
Palmerston North
New Zealand.

Please note that any items damaged due to poor packaging on their return, will not be accepted.

Refund
We will notify you once we've received and processed your returned item. If you request a refund, the purchase price minus our original freight and handling costs will be credited within three days of this notification.

Conditions
Unfortunately we have to have conditions and we cannot accept returns for refunds or exchanges on Jewellery and Watches that have been specially manufactured to order and/or been worn, resized (including rings that have been sized at time of ordering), engraved, or altered or damaged in any way. Items

·Items will only be accepted if they are returned with their original packaging, along with all accompanying accessories, guarantees and instructions.

· All CD ROMs and software must be returned unopened.

· The invoice must accompany the Products.

· Returns cannot be accepted from outside New Zealand.

Freight and Handling costs
Our freight and handling costs, for returns within New Zealand, is currently a maximum of $7.50 inclusive of GST. This does not apply to faulty goods for which there are no charges.

If you have any questions about our return procedure, please feel free to contact us